1. Introduction
1.1 N8 Casino reserves the right to modify the terms and conditions at any time without prior notice. These take effect as soon as they are published on this page and will not have retroactive effect with respect to bonuses and promotions. It is the responsibility of the user to read these terms and conditions and to refer to them regularly. Any deposit or play on N8 Casino implies that any user of the platform accepts these terms and conditions.
2. Account
2.1 Opening an account is necessary in order to play for real money at N8 Casino.
2.2 The minimum required age to create an account is 18 years.
2.3 Players residing in countries not available in the registration form are not allowed to create an account or play at N8 Casino.
2.4 The Company permits only one (1) account per player, household, IP address, email address, phone number, or payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and may result in immediate closure of all accounts by the fraud department.
2.5 If multiple players intend to play at our casino from a shared network (dormitories, hostels, etc.) or from the same household, we strongly recommend contacting our support team before creating multiple accounts in order to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a "username", a "password", "Last name", "First name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name recorded on the player's account must correspond to the player's legal name and identity.
2.7 It is the player's responsibility to ensure that they are the only person able to access their account by keeping their login information secure. We recommend that our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters and numbers. The suggested minimum length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars it deems inappropriate, including those of a political, racist, pornographic, insulting or violent nature, or those that glorify terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply account maintenance fees of INR 5 per month on any inactive credited account. In this case, such fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players may recover remaining funds on their inactive accounts by logging into their personal area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc…
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid identification document (passport, driving licence or national identity card).
- A proof of address less than 3 months old in PDF format showing the full name and address of the customer. Considered proofs of address include bank statements, payslips, water, gas, electricity bills as well as landline/internet phone bills.
- Any official document issued by the user's bank showing the IBAN code and the BIC/SWIFT code.
If you fail to provide one of these supporting documents, you must inform customer service.
3.3 All N8 Casino accounts may be subject to a general or specific verification concerning the player's age, identity, payment methods as well as compliance with our terms of use. If the player does not meet the required deadlines to verify their account, N8 Casino reserves the right to temporarily suspend access to the games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the allotted time by following the instructions. Each link allows the upload of a single document.
3.6 The information on the documents submitted must correspond to the information provided by the player when creating their N8 Casino account. The player agrees to inform customer service of any change in circumstances, in order to keep their account up to date and verified by providing supporting documents.
3.7 The player should take care to submit a complete file containing authentic, legible and good quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day, once all necessary supporting documents have been received. However, the timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises N8 Casino to use Electronic Service Providers (ESP) and/or third-party payment providers for the processing of various financial transactions, and therefore agrees to be directly bound by the general terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the conditions and any fees that may be applied by a third party, such as their banking institution (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the full name of the N8 Casino account holder.
4.5 The list of available payment methods may vary according to the company's discretion and/or the player's geographical area.
4.6 By choosing to play for money on games of chance, the user accepts the potential risk of losing.
4.7 Bets and deposits made on the site may be subject to a refund under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user's account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless otherwise explicitly stated in the terms and conditions of a specific promotion.
5.3 A deposit must be wagered at least 1 (one) time before any part or all of the balance can be withdrawn, in compliance with the standards imposed on us in the fight against money laundering.
5.4 Withdrawal methods are linked to the deposit methods used during previous deposits. If a payment method does not allow proper payment processing, we reserve the right to choose the method of paying the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a method of our choice even if it is not the one initially requested. Withdrawal requests to non-refundable credit cards will be issued to an e-wallet of choice or by bank transfer. In this case, all processing fees are the responsibility of the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or by exception at our discretion, for example in the case of players with privileged status.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (in the case of a win thanks to a free sign-up bonus, for example), any balance exceeding the maximum authorised amount will be voided and removed from the account.
5.9 Any withdrawal request will cancel active bonuses in progress, including unactivated free spins (see Bonus General Terms and Conditions).
5.10 In the event that one or more deposits are cancelled or declined by the payment provider, we reserve the right to refuse or withhold any bonus amount or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, reviewed and confirmed and where no further verification is necessary.
5.12 Any withdrawal request will be subject to verification by our fraud department which reserves the right to cancel all or part of the funds in the event of non-compliance with these Terms and Conditions. The player will then be informed by email. (see 14. Account closure and retention of funds).
5.13 It is the player's responsibility to inquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for the use of bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9:00 to 22:00) or by email.
7.2 The user agrees to use correct and respectful language in their interactions with members of the N8 Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorist Financing
8.1 We are subject to anti-money laundering and counter-terrorism financing laws and must, in this respect, carry out appropriate due diligence on all accounts.
The information provided to us, for account verification or other situations set out in our terms and conditions, will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided for our due diligence obligations, to perform public searches and carry out checks to verify the accuracy of the data supplied.
8.3 While we carry out our due diligence measures, the player may be allowed to continue using their account. However, they will not be permitted to make withdrawals from that account until our verification procedures are completed.
8.4 Where we are unable to fulfil our due diligence obligations because we have not received the required information from the player or we are unable to verify their identity, no activity may be undertaken from the account and the account will be suspended and/or closed. In such case, we will return any deposited funds held in the account at the time of the suspension and/or closure, unless we are required to delay or withhold payment of all or part of the player’s funds in order to comply with our legal obligations.
8.5 The user agrees to cooperate and provide additional information and/or supporting documents necessary for the fulfilment of our obligations. Any communication providing information/documentation should not be considered a final communication in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures we may require under the law. We will not pay out any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, set a deposit limit by specifying the amount and the desired period. Once registered and when such limit is reached, the player will no longer be able to deposit until the limit is reset. Please note that deposits already made during the period will be included in the limit calculation.
9.2 The player may, at their discretion, choose to restrict their access to their gaming area for a specified period using the “Account Freeze” option from their Cashier. Following this restriction, active funds will be frozen and no transactions may be made on their account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player account limit section.
9.4 Any request for account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.n8withdrawal.shop) and does not include other sites we operate.
9.5 Our staff have no control over Cashier options, which means they can only be modified or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or enterprise associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players’ personal data in accordance with this website’s Privacy Policy.
Recording of personal data
N8 Casino guarantees that our players' personal data is always obtained lawfully and processed fairly, in accordance with the rights of the data subject and our regulatory obligations or recommendations. This allows us to ensure safe and user-friendly browsing conditions for our players. This information may be disclosed to law enforcement authorities or to our data processing service providers for review purposes when it is consistent with our legal duties or obligations. N8 Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is stored securely in accordance with legal requirements for data security and retention. Under applicable laws and regulations, N8 Casino is required to maintain a secure online record of all registered players. In addition, N8 Casino is required to retain all personal data submitted at registration and all data transmitted during the operation of a player account for at least five years from the player’s last transaction or account closure. N8 Casino will retain this information for the period required by gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The N8 Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly called “Cookies”. The use of a cookie is in no way linked to the personal information of the player, but aims to provide an increasingly optimised and personalised gaming experience. Please note that the website www.n8withdrawal.shop cannot function correctly if cookies are disabled.
Communication
N8 Casino may communicate informational and/or promotional content to its registered members by means of newsletters and/or SMS. The user may, at any time, unsubscribe from newsletters by clicking the “Unsubscribe” button at the bottom of the email or by replying with the word “STOP” to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to submit any complaint and/or malfunction regarding our services (registration form, transactions, bets, winnings…).
11.2 In the event of a bet not registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any stake placed cannot be subject to a refund request.
11.3 Complaints are handled by the support team and escalated to management if necessary. All complaints considered reasonable will be dealt with within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Website’s operation due to unforeseen circumstances or reasons beyond its control, including but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, uprising, arson, embargoes, acts of civil or military authorities, or terrorism; fiber optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of infrastructures providing telecommunication and information services; hacking(hacking).
12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of India.
12.3 The gaming regulations and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to play, you may open an account with us. We disclaim any liability in the event of violation or breach of the applicable law. Otherwise, we reserve the right to reject your account opening request or to disable your account. In addition, players declare that they are not residents of the United States and its dependencies or of India. N8 Casino also prohibits persons located or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed within 24 business hours, to the extent possible.
13.2 N8 Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately loses all rights to any bonuses and/or other promotional offers that may have been granted.
13.3 In the event of an account closure, regardless of its origin, if we detect cheating, irregular play, collusion, fraud/criminal activity, or a breach of these Terms and Conditions, we reserve the right to withhold the funds remaining in the balance. If it is not possible to pay out the full balance at once due to payment limits or for other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any real monetary balance on your account at the time of its closure will be credited to a payment method registered to your account and selected by us, unless we retain those funds for the reasons previously stated.
13.5 Furthermore, the Casino reserves the right, at its sole discretion, to cancel any winnings and confiscate any balance in any of the following circumstances :
a. If you have more than one active account with N8 Casino ;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.) ;
c. If you provide incorrect or misleading registration or player profile information ;
d. If you are not of legal age in the province/state/country and/or the jurisdiction where you reside ;
e. If you have authorised or allowed (intentionally or not) someone else to access or play on your account ;
f. If you have not played individually for your own personal entertainment (that is, you have played professionally, with the intention of exploiting our bonuses or in concert with one or more other players as part of a club, group, etc.) ;
g. If you have requested a refund of one of the deposits made with your credit card or any other payment method associated with your account or if you have threatened to do so ;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities ;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated "bots") specifically designed to beat N8 Casino, increase your chances of winning or that you have adopted irregular betting habits and/or staking strategies. Thus, any use of automated programs or devices as well as any manipulation of play such as the use of the Martingale practice, the Paroli Betting System or Bonus Hunt (non-exhaustive list) are not allowed ;
j. If you have used the site, or your account, maliciously.
k. If you exploit an anomaly to your advantage of the elements cited below but not limited to, the system, balances, bonuses, free spins… Related winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from business accounts.
14.3 After filing a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the issue and specify the refund amount requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be diligently investigated and, where necessary, information will be obtained from the player's account, game providers, PSPs, etc., until an accurate and satisfactory conclusion can be reached.
14.8 In case of an agreed refund, the amount returned will be a true reflection of what is due to the player and proportional to the player's existing balance and winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity is established to our satisfaction.
14.10 Wherever possible, refunds will be made via the same method used for deposits. In the event that the payment method used for the deposit does not support withdrawals, the refund will be processed only by bank transfer. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 In the event that the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player must refer to our complaints handling policy. (cf. 11. Complaints)
14.15 Wherever possible, the time/period between a refund request and the resolution, whether approving or denying the refund, will not exceed 72 hours from receipt of the request.
